What types of purchasing channels are there?
online
     website: www.novvember.com
     novvember application on iOS and Andriod.
     LINE:@novvember
     Facebook:novvember

How to order products online?
Order products online with  novvember via website and application. There are convenient steps. And it's easy. You just need to register first by registering using your email and mobile number. Or register by connecting through your Facebook and Google accounts as well.

After that, you can order through yourself. Follow the steps as follows

1. Log in to the system via the website or application

2. Select the product you like and click on add to cart

3. Go to the checkout page, click on add discount code. If there is a working code The system will immediately display a code to choose from

4. Click on Proceed to order products

5. Choose shipping method You can choose to ship to my address

6. Select payment method You can choose the payment method of Mobile Banking (only for orders through the application), pay immediately. (Credit and debit cards Visa/ Mastercard/ JCB)

7. Click on Confirm to pay and complete your order. After that, please wait and check the order confirmation email. Or you can check your order through your account, just click to see my profile. and check the menu My order list

How to check promotions?

You can check the promotion and how to use the code by following one of the steps as follows.

Check the symbol in the bottom right corner of the product picture. There will be a participating code for that product. specified on the product Select the code you want to use by pressing the word Copy on the code you want to use and pasting the code during checkout
You can check the code during checkout by clicking on add discount code. The system will display all codes, select the code that can be used. After that, click on the word Confirm for the code you want to use.
Note: Only 1 discount code can be used per purchase

If the computer crashes during the payment process How will I know that the payment has been completed?

1. Go to the page "My Orders" or click here
2. Check to see if your latest order list is available.
3. Customers can contact the bank to view account deduction. The account will be deducted only at the time the order is confirmed.

Can change product list Or can I change the size of the product?

Confirmed orders cannot be edited directly through the website or application. If you place an order for the wrong product and the transaction is completed, you must cancel the order. You can contact customer service directly. The staff will help check the status again to see if it is still possible to cancel or not. To contact customer service, click here.

How to cancel the product?

For orders that have been confirmed, they cannot be canceled directly through the website or application. If you wish to cancel your order, you can contact customer service directly. The staff will help check the status again to see if it is still possible to cancel or not. To contact customer service, click here.